Policies

Privacy Policy

Last updated: [07th April 2024]

Intelli.Jet (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or use our services.

1. Who We Are

Intelli.Jet operates as an air charter broker. We arrange flights provided by licensed third-party air carriers. Intelli.Jet does not own or operate aircraft.
Registered business address: 12, Weavers Way, Stockton, Southam, Warwickshire, United Kingdom, CV47 8AB.
Contact email: charter@intellijet.co.uk
Telephone: (+44) 01926 351722

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data – full name, title, date of birth, gender, passport details (for travel purposes).

• Contact Data – email address, telephone number, postal address.

• Payment Data – payment card details or bank account information (processed securely via our payment providers).

• Travel Details – itinerary, passenger lists, and any special requests.

• Technical Data – IP address, browser type, device information, and cookies (see Cookie Policy).

• Communications Data – records of emails, messages, or calls.

3. How We Collect Your Information

• Directly from you when you make an enquiry, booking, or subscribe to updates.

• From third parties, such as your assistant, travel agent, or corporate travel department.

• Automatically via our website using cookies and analytics tools.

4. How We Use Your Information

We process your personal data for the following purposes:

• To respond to enquiries and provide our services.

• To arrange air charter services with licensed carriers.

• To manage bookings, payments, and customer support.

• To comply with legal obligations (e.g., passenger identification requirements).

• To send marketing communications (only with your consent).

• To improve our website and services.

5. Lawful Bases for Processing

Under the UK GDPR, we rely on one or more of the following lawful bases:

• Contract – processing is necessary for the performance of a contract.

• Legal Obligation – compliance with applicable laws and regulations.

• Consent – where you have agreed to marketing communications.

• Legitimate Interests – for business administration, fraud prevention, and service improvement (without overriding your rights).

6. Sharing Your Data

We may share your personal data with:

• Licensed third-party air carriers providing your flight.

• Payment service providers and banks.

• IT and website hosting providers.

• Government or regulatory bodies where required by law.

• Professional advisors (lawyers, accountants).

We do not sell your personal information to third parties.

7. International Transfers

As part of arranging flights, your data may be transferred outside the UK (e.g., to a foreign operator).
When this happens, we ensure appropriate safeguards, such as Standard Contractual Clauses or equivalent protections, are in place.

8. Data Retention

We keep your personal data only for as long as necessary:

• Booking records – 7 years (for accounting and legal purposes).

• Marketing data – until you withdraw consent.

• Website logs – typically 12 months.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request erasure of your data.

• Restrict or object to processing.

• Data portability.

• Withdraw consent at any time (for marketing).

• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

10. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

11. Cookies

Our website uses cookies to improve functionality, performance, and analytics. For details, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date.

Cookie Policy

Last updated: [07th April 2024]

This Cookie Policy explains how Intelli.Jet (“we”, “us”, or “our”) uses cookies and similar technologies on our website. It should be read together with our Privacy Policy, which explains how we use personal data.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners.

2. Types of Cookies We Use

We use the following types of cookies:

• Strictly Necessary Cookies
  These are essential for the operation of our website and cannot be switched off. They enable core functions such as page navigation, secure login, and form submissions.

• Performance & Analytics Cookies
  These help us understand how visitors use our site, measure performance, and improve content. Examples include Google Analytics cookies.

• Functionality Cookies
  These allow the website to remember your preferences (e.g., language choice) to provide a more personalised experience.

• Advertising & Targeting Cookies (if used)
  These are used to deliver relevant adverts and measure the effectiveness of advertising campaigns. They may be set by us or by third-party advertising networks.

3. Third-Party Cookies

Some cookies are set by third parties on our site (e.g., analytics providers, video hosting services, advertising partners). We do not control these cookies and recommend checking their own policies for details.

4. Managing Cookies

You can manage or delete cookies at any time:

• Adjust your browser settings to block or delete cookies.

• Use our cookie consent tool to change your preferences.

• Note: Blocking some cookies may affect the functionality of our site.

For more information, visit:

• ICO – Cookies Guidance

• www.aboutcookies.org

5. Consent

We will only set non-essential cookies on your device after you have given consent through our cookie banner or settings tool. You can withdraw your consent at any time.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

General Terms & Conditions Policy

Last updated: [07th April 2024]

Welcome to Intelli.Jet. By accessing or using our website or services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our site or booking services.

1. About Us

Intelli.Jet operates exclusively as an air charter broker. We do not own, lease, or operate aircraft. All flights are performed by independent, licensed third-party air carriers that retain full operational control.

2. Use of Our Website

• You must be at least 18 years old to use our services.

• You agree not to use the site for any unlawful purpose or in a way that could harm our business, reputation, or website operation.

• We reserve the right to suspend or terminate your access if you breach these Terms.

3. Our Services

• We act as an intermediary to arrange private air charter services on your behalf.

• All bookings are subject to the terms and conditions of the operating carrier in addition to these Terms.

• Any performance, delays, or cancellations are the responsibility of the operating carrier, in accordance with their own operational control.

4. Booking and Payment

• A booking is confirmed only when we receive your signed confirmation and applicable payment.

• Prices quoted are based on aircraft availability at the time of enquiry and may change prior to confirmation.

• Payments must be made in full as per the agreed booking terms. Late payment may result in cancellation.

5. Cancellations and Refunds

• Cancellations are subject to the terms of the operating carrier and may incur fees.

• Refunds, where applicable, will be processed in accordance with the carrier’s terms.

• Certain bookings may be non-refundable.

6. Travel Documents and Compliance

• It is the sole responsibility of the main charterer and ALL passengers to ensure you have valid passports, visas, and any other travel documentation required for your journey. Any out of date documentation may result in a refusal to fly, with no refund being offered.

• You must comply with all applicable laws, regulations, and security requirements of the departure and destination countries.

7. Liability

• Intelli.Jet is not liable for any loss, damage, injury, delay, or expense caused by third-party operators, weather, force majeure, or circumstances beyond our reasonable control.

• Our liability is limited to the amount you have paid us for the relevant booking.

• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

8. Intellectual Property

• All website content, including text, images, and logos, is owned by or licensed to Intelli.Jet.

• You may not reproduce, copy, or use any part of our site without prior written consent.

9. Privacy and Cookies

Your use of our site is also governed by our Privacy Policy and Cookie Policy, which explain how we handle your data.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on our website with the “Last updated” date.